Terms of Service
1. The Service
MyDataWork is a software-as-a-service workspace for data analysts, BI developers, data engineers, data scientists, and analytics teams. It enables cataloging data files, tracking use cases, visualizing lineage, generating AI recommendations, and exporting reports through the web application and an optional local Connector application with cloud integrations.
2. Eligibility
You must be at least 18 years old and authorized to enter binding agreements. Registration represents that you meet these requirements.
3. Account registration
You must keep your credentials confidential and notify us of unauthorized access at contact@mydatawork.com. We are not liable for unauthorized account access. Each member must use an individual account; a multi-seat subscription does not authorize sharing login credentials.
4. Subscription plans and pricing
Explorer plan. Explorer is a free workspace for individuals. Explorer runs for 90 days and is limited to one trial per email address. When your trial ends, your workspace becomes read-only for a further 30 days. That period starts at trial end, not at signup. You can still browse and export your work throughout the read-only period.
Upgrade to a paid plan during the trial or read-only period to keep your work and restore full access. If you do not upgrade by the end of the read-only period, your workspace contents are permanently deleted. Your account and sign-in remain, and you can start a new workspace on a paid plan.
Before deletion, save a full JSON workspace backup from Setup → Data portability, or export a PDF or PowerPoint presentation from Portfolio. These exports remain available during the read-only period.
Solo (monthly/annual) and direct Team (annual) tiers are offered with 14-day free trials; no charges apply during the trial. Pricing may change with reasonable notice. Solo and direct Team plans can purchase additional AI credits as non-recurring purchases that do not expire. Explorer and AWS Marketplace plans do not offer these top-ups.
Licenses may also be purchased through AWS Marketplace. The AWS Marketplace edition of MyDataWork for Teams is sold as an annual contract covering up to 20 users, with a free trial period, and is subject to these Terms together with the AWS Marketplace terms that govern your purchase. Where the two conflict on matters of ordering, invoicing, or payment, the AWS Marketplace terms control. Larger deployments and custom terms may be offered as a private offer in AWS Marketplace.
5. Feature changes
Features may be added, modified, or removed over time. Material reductions in functionality receive reasonable notice, though specific feature availability is not guaranteed.
6. Billing and payment
Stripe processes direct-plan payments securely; we do not store card information. AWS Marketplace purchases are billed through AWS. Subscriptions renew automatically unless canceled under the applicable subscription terms.
For subscriptions purchased through AWS Marketplace, Amazon Web Services bills and collects payment on our behalf. Charges appear on your AWS invoice under your existing AWS account and payment method; Stripe is not involved and we receive no card or bank details. Renewal follows the term you selected in AWS Marketplace.
7. Cancellation
Monthly plans may be canceled anytime, with access continuing through the billing period; no partial refunds apply. Annual subscriptions are non-refundable but may be canceled anytime through Account settings.
Subscriptions purchased through AWS Marketplace are canceled in your AWS Marketplace console rather than in Account settings, because AWS holds the billing relationship. Canceling stops the subscription renewing; access continues to the end of the term already paid for, and annual terms remain non-refundable. Refund requests for AWS Marketplace purchases are handled through AWS Marketplace.
8. Account deletion
Self-service deletion removes your account from the live service. In a shared Team workspace, contributed work remains with that workspace. Team admins must transfer ownership or remove other members before self-deletion. Deleting a MyDataWork account does not cancel an AWS Marketplace subscription; manage that subscription separately in AWS. Annual subscriptions remain non-refundable.
Explorer is limited to one trial per email address. The eligibility record retained after account deletion contains a one-way hash of the address and the date it was claimed, not the original email address. This record enforces the one-trial limit and helps prevent abuse; deleting your account does not make you eligible for another Explorer trial.
9. Data retention after cancellation
The subscription-cancellation retention period for live workspace data is 30 days. This is separate from Explorer trial expiry and its 30-day read-only period, described in section 4. Account deletion, shared-workspace contributions, automated database backups and deletion-audit records are treated separately, as described in our Privacy Policy.
10. Early Access
Early Access programs offer free temporary access at our discretion and may terminate without notice. Early Access does not create any guarantee of continued free access to the Service.
11. Acceptable use
Prohibited uses include unlawful purposes, unauthorized access attempts, reverse engineering, storing malicious code, unauthorized reselling, interfering with the Service, improper use of AI features, and credential sharing outside authorized arrangements.
12. Your data
You retain ownership of your data. The Windows Connector extracts metadata locally and transmits that metadata rather than source files, cell values or query results. Uploads and supported cloud sources are processed by the service to extract metadata; source file contents are not retained. AI features receive relevant metadata and authored context, which may include descriptions and objectives containing names or figures. Team-workspace content remains under workspace administrative control. See our Privacy Policy for processing details.
13. Data security
We implement commercially reasonable technical and organizational measures to protect data but cannot guarantee absolute security for internet transmission or electronic storage.
14. Service availability
The Service is provided “as is” and “as available” without guaranteed uninterrupted access. We are not liable for outages, interruptions, delays, or errors. Rate limits exist to ensure platform performance.
15. Disclaimer of warranties
TO THE FULLEST EXTENT PERMITTED BY LAW, MYDATAWORK DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
16. Limitation of liability
MYDATAWORK'S TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM. Indirect, consequential, and punitive damages are excluded.
17. Indemnification
You agree to indemnify and defend MyDataWork and its personnel from claims, damages, or expenses arising from your use of the Service, your violation of these Terms, or your violation of third-party rights.
18. Intellectual property
The Service, software, design, and content belong to MyDataWork, LLC (Delaware) and are protected by intellectual property laws. You receive limited usage rights only.
19. Modifications to the Service and Terms
We may modify or discontinue the Service with or without notice. Material changes to these Terms are communicated via the website or email. Continued use constitutes acceptance of updates.
20. Termination
We may suspend or terminate accounts for violations of these Terms, fraud, or harmful conduct. Data-retention provisions apply upon termination.
21. Governing law and dispute resolution
Delaware state law governs, without application of conflict-of-law principles. Disputes are resolved by binding arbitration in Delaware, except that equitable relief may be sought in a court of competent jurisdiction.
22. Privacy Policy
Handling of personal information is governed by our Privacy Policy.
23. Entire agreement
These Terms constitute the complete agreement and supersede prior understandings.
24. Contact
Legal inquiries: contact@mydatawork.com
